Help, at any hour.
Answers to the questions parents ask us most. If yours isn't here, write to us.
Getting started
When will NurtureLog be available?
We're finishing the last details now. NurtureLog will launch on Google Play and the App Store together. Leave your email and we'll tell you the day it's live.
Which countries does NurtureLog support?
The United Kingdom, United States, Australia and India. Each country has its own guidance sources, immunisation schedule, words (nappy or diaper) and units. You can use the app anywhere, but guidance comes from one of these four.
Can I track twins?
Yes. Add another baby in Settings → Baby profile, then switch between them on Today. Logs, alerts and charts are kept separately for each baby. More than one baby is part of NurtureLog Plus.
Sharing and sync
How do I invite my partner?
Go to Settings → Carers → Invite a carer and share the invite code. Your partner installs NurtureLog, chooses "Join a household" and enters the code. Sharing needs Plus on one phone in the household.
A log isn't showing on my partner's phone.
Check both phones are online and signed in to the same household (Settings → Carers). Logs made offline sync as soon as the phone reconnects. Pull down on Timeline to refresh.
Reminders
My reminders arrive late or not at all.
Some Android phones pause apps to save battery. Open your phone's Settings → Apps → NurtureLog → Battery and choose "Unrestricted", and make sure notifications are allowed. On iPhone, check Settings → Notifications → NurtureLog and turn off any Focus that silences it.
Subscription
I paid but Plus isn't unlocked.
Go to Settings → Subscription → Restore purchases, signed in with the same Google or Apple account you paid with. If it still doesn't unlock, write to us with your order number.
How do I cancel?
Subscriptions are managed by the store you paid through. See billing questions for the steps.
Your data
Can I export my logs?
Yes. Settings → Privacy and data → Download all my data gives you everything you've logged as a JSON file and a PDF. The PDF for your GP is under Timeline → Export.
How do I delete my account?
In the app: Settings → Privacy and data → Delete account and all data. Without the app, follow the steps on Delete your data.
In an emergency
NurtureLog is not a medical device and can't call for help. If your baby is unwell and you're worried, trust your instinct and call now.